Quality Management Best Practices Mini-Assessment Great companies employ a variety of quality management practices to ensure that their products and processes satisfy customer requirements and are the best that they can be. How does your company compare against the best? Take our mini-assessment to find out! Scale: 1 = Never, 2 = Seldom, 3 = Sometimes, 4 = Usually, 5 = Always My company has an up-to-date quality manual that clearly defines the processes, procedures, and resources that assure the quality of our products and processes.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always My company has a formal quality assurance program that uses quantitative (statistical) methods, SPC, gage R&R studies, benchmarking, quality function deployment, etc. to analyze products and processes.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We track and analyze our scrap and rework on an ongoing basis.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We track, report, and communicate "costs of poor quality" to everyone in the company on a regular and ongoing basis.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We track the proportion of customer returns and analyze the reasons for them.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We track warranty costs and analyze the reasons for warranty claims.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We track and analyze defects on items and materials purchased from our suppliers.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always Poor quality of incoming materials affects our plant productivity.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We have a corrective and preventive action program and use it to monitor and improve the quality of our products, processes, suppliers, and customer satisfaction.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We have a company quality policy and, if asked, any employee can state what it is.               Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always Product returns due to damage during shipping are a problem for us.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We have measurable, time-based quality objectives set on a regular basis by the management of our company.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We provide regular, formal training and refresher training for all employees on quality concepts, standards of quality, and workmanship.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We are a customer-focused company, and everyone strives to continuously improve all that we do to better serve our customers' needs.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We develop and maintain quality plans for the overall organization or for specific products and regularly report results to senior management.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We use poke-yoke methods and operator self-inspection or "quality-at-the-source" in all of our operations.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We use formal methods for handling, tracking, and reporting of non-conforming or defective parts and/or products.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always We use an internal auditing program for monitoring the effectiveness of our systems and processes, and the results are regularly and formally reported to management.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always Quality management is a strategic business initiative and is "part-and-parcel" of our operating or business plan.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always Executive and/or senior management defines and documents the company's commitment to quality with respect to elements such as fitness for use, safety, performance, and dependability of our products.    Select One 1 = Never 2 = Seldom 3 = Sometimes 4 = Usually 5 = Always      Your Score:  What Your Score Means

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